Wed. Apr 10th, 2024

Especially if you buy things that are shipped and sold by Amazon, if you shop on Amazon in the United States, you must be very pleased with their service and generous return policy. We can basically return things without giving a reason as long as they were bought within 30 days. If the item you receive is damaged or does not correspond with the description, they will even cover the cost of returning it.

However, this does not preclude you from abusing the system by using it as a rental or tryout service. The policy has been tightened by the Seattle-based company. Over the past few years, a lot of Amazon accounts have been suspended when customers request refunds too frequently and can’t appeal the decision. Therefore, what is the return limit and how can you avoid Amazon’s ban?

What is the maximum return? When will your Amazon account be deleted?

Amazon will stop doing business with you if they lose money because they are collecting data on all of your transactions. The precise return limit is unknown at this time. In my case, I have signed up for a Prime membership, shop frequently on Amazon, and spend approximately $1200 per month there. I buy almost everything on the website, from cheap groceries, books, toilet paper, and electronics to expensive laptops. This means that when they don’t live up to my expectations, I also return more. I have returned two or three items each month over the past two months, and the value of the items I returned was greater than the value of the items I kept. Amazon issued a warning to me for this reason:

We are writing to express our regret for the numerous shipping issues you have encountered. According to your correspondence with us, you have requested refunds on most orders for a variety of reasons.

They likewise said that I had a strangely high pace of issues and they will assess each record dependent upon the situation and could close my record if fundamental. Thankfully, this is only a warning, and Amazon wants to collaborate with me to prevent the worst from occurring. They advised adhering to Amazon’s policies or risk having both buying and selling accounts suspended.

The website failed to log me in or redirected me to the digital content library when I attempted to access my order history. I was fortunate enough to be able to view my orders through the Amazon app on my phone. I returned 18 of the 104 items I ordered in the last six months, or about 17% of the total number of items I purchased. In addition, the value of all items returned is slightly less than 10% of total purchases.

Amazon states on the Returns Center page that new, unopened items sold and fulfilled by Amazon will receive a full refund within 30 days. They may have chosen to penalize my account because many of the items I returned were no longer in new condition.

I emailed Amazon to appeal the decision, but they chose not to restore my account and stated that the decision was final. This surprised me a lot because they sometimes sent me the wrong item; For instance, I received an apron when I ordered a snow pant.

1st Update: A bicycle that my wife purchased using her account was returned. A few days later, Amazon made the decision to terminate both accounts because they did not comply with the conditions of the Conditions of Use agreement. They stated that I cannot use an existing account to place orders on the website. I was only able to access digital content purchased in the account after all open orders were cancelled. After Amazon agreed to refund my gift card balance of over $100, I received a check in my mailbox after a week.

2nd Update: All other services, including Amazon Seller and Amazon Associates accounts, were also closed because my Amazon.com customer account is banned. They investigated and sent me a second email welcoming me back to the program after I contacted customer service and explained how valuable I was. After that, I’ve been shopping and earning money online with the new account for a while without any issues.

We have been informed that the attached Amazon.com account will be closed within 24 hours, so I regret having to close your Associates account with Associate ID. We would certainly welcome you back to the program with a different email address if you ever decide to reconsider. Any time, you can apply for an Associates account. 60 days after the end of this month, you will receive payment for the unpaid balance that you owe. After the end of this month, you will continue to receive reports on your monthly payments as well as occasional announcements about tools and features for up to 60 days. We anticipate seeing you again.

How to Avoid Suspension?

You should check your Amazon account as soon as you get the warning email to see if there are any unusual activities there. If you have been returning too many items recently, you should have good reasons for doing so. If the products you received are damaged or different from what you ordered, don’t forget to take pictures. After that, you should send an email to cis@amazon.com in which you describe the issues with your orders.

If you are abusing the system and returning products without valid reasons, you should stop right away and notify them via email that you will be more careful in the future. Make an effort to keep the return rate below 10%. When the return rate exceeds 10%, some banned users reported that Amazon also terminated their accounts. Therefore, it is best to keep the rate as low as possible.

I received a cordial response from Amazon after sending them an email, and it appears that my account will be fine.


Hello,
and we apologize for any misunderstandings with the email you received, thank you for writing to us.

We are concerned about the activity on your account and want to do everything in our power to prevent you from having to return your purchases from Amazon.com on a regular basis or having delivery issues with your orders.

We contacted you so that we could learn more about your account activity and how to enhance your shopping experience.

Your account continues to be accessible to you. Please contact our customer service if you have any questions or concerns about your orders; they will assist you accordingly.

Thank you for your understanding, and we look forward to seeing you again soon.

Thank you, Account Specialist.

Many people thought that online shopping was like shopping in a store, where you could try on clothes and return them if you weren’t happy. Amazon makes it simple and free to return items; You can return them by mail or drop them off at a UPS Store, Whole Foods, Kohl’s, or Whole Foods. However, based on your purchase history, their system will label your account as “Concession Abuse.” They will quit tolerating returns for your future orders as a whole and in the event that you some way or another continue to mishandle the strategy, your record will be for all time suspended.

You will be asked to provide the reason for your return when you initiate it, such as a broken or defective item, an exchange for a different size or color, etc. Since Amazon will examine the return to verify its condition, be sure to answer the question honestly. If they discover that there is nothing wrong with the item, your account might be flagged.

In addition, if you order a lot of clothes from Amazon to try on and only keep a few, you might get into trouble. You should be able to find clothing that is eligible for Prime Wardrobe when you shop. It’s available to Prime members for free and lets you try up to eight items at a time; Then, you won’t be penalized for keeping what you like and returning everything else.

Avoid placing large orders on Amazon for things like furniture or bicycles, for example. They frequently arrive damaged, so if Amazon accepts the free return, they will probably lose money on this transaction. It is obvious that they would not want to continue doing business with you if this occurs on a regular basis.

Last but not least, if you purchase something from a third-party seller that is shipped by Amazon and have a problem with it, rather than returning it to Amazon, try to resolve the issue with the seller. Frequently, the seller may even issue a full refund without requiring you to return the item. You would be able to avoid having your account struck by this.

Amazon said in a recent statement that they have to close accounts when they find extreme abuse, but they only do so after carefully reviewing the account and working with the customer for a long time. Beginning in the beginning of 2023, Amazon began highlighting items that were frequently returned to encourage customers to read additional information and customer reviews prior to placing an order. To help customers have a better shopping experience, businesses offer product returns and exchanges. However, these services can be costly. This is due to the fact that shipping, inventory processing, and various other expenses are included in costs associated with product returns. Sellers may alter their listings or products to be more accurate as a result of the return labels’ negative impact on sales. The current economic climate, including corporate budget cuts, has led to higher return rates, necessitating stricter policies, even though retailers account for returns when pricing their products.

Is there anything wrong with your Amazon account? Send us your thoughts in the box below.

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